Q: Does the wax contain any harmful ingredients?
Our Soy Wax is a completely natural and renewable candle wax. The soybean wax used in our candles is environmentally friendly. It releases fragrance naturally, for longer and is water soluble, making it easy to recycle and reuse the jars. We use cotton, lead-free wicks and the highest quality fragrance oils.
Q: Why does my candle create a narrow tunnel and burn down the middle with my first burn?
When you light your soy candle for the first time, it remembers how far across the surface it melted. For best results, including good scent-throw and prolonged enjoyment of your soy candle, let your candle surface get a full melt pool before extinguishing it on the first burn. This will set the candle’s memory and avoid the candle tunneling down the center. It will also prolong the burn time of your candle. (Times may vary depending on room temperature and environment. Our candles generally need an initial burn of 3.5hr - 4hrs.)
Q: Why does the extinguished wick have a mushroom type head on it? Is this normal?
Always use a wick trimmer or sharp scissors and keep your wick trimmed to ¼ inch or 5mm before lighting your Luna Naturel candle. Using a blunt trimmer or scissors will split the threads causing the wick to mushroom excessively. You can help to eliminate this by following the burning and wick trimming instructions. Luna Naturel wick trimmers can be purchased in the ‘Homewares & Accessories’ section of our online shop.
Q: What is the best way to extinguish my candle?
If you use a wick dipper to extinguish your candle, you are coating the wick with wax each time. This wax coating helps to protect your wicks and stops your soy candle from smoking as it does when you blow it out. For best results, use a wick dipper or a candle-snuffer to extinguish your flame.
Q: My soy candle seems to be sweating. What is this?
Soy wax will sometimes release excess oil, especially during significant temperature changes. This often happens after shipping across the country. Generally, a small pool of moisture will form on the top of the candle. This will not affect the candle in any way and will not usually reappear after the initial burn. To remove the oil, use a paper towel to gently wipe it clean. And always remember to store your soy candles in a cool place, out of direct sunlight.
Q: Why is there black residue on the inside of my candle?
Black residue may appear on the glass of your candle if the wick is not trimmed. Ensure the wick is always upright and trimmed to 5mm before use and each time you re-light your candle. The black residue can be removed with a napkin or wet cloth.
Q: Why does my candle have frosting or discolouration?
White, chalky marks that appear on the top of the soy candle are a natural characteristic of soy. The whiteness caused by crystallisation is similar to what you get on chocolate over time. Sunlight and dramatic changes in temperature will accelerate the crystallization, which appears as white marks. It does not in any way affect the burning or the quality of the candle and being such a natural product, really cannot be stopped completely.